I have an customer that has installed a new laser machine to cut steel with nitrogen. Prior to this they were mechanically cleaning the edges before sending the parts to me and now, since they are using nitrogen, they have eliminated the step of mechanical cleaning and we are having adhesion failure on the edges. Any thoughts?
Why not mechanically clean the part yourself.
Of course you can adjust your price accordingly.
The customer has taken a leap forward via laser technology and should not mine a small increase coming from you.
We have experienced this sort of thing many times – the customer throwing you a curve by changing their standard procedure of roto blasting or not before shipping product to us.
So, we make sure our proposal spells out what kind of surface condition we expect to receive from our customer.